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Web3 CMO Stories

S2 E32 How the Metaverse Can Revolutionize Customer Experience – with Clemens Behrend

March 03, 2023 Joeri Billast & Clemens Behrend Season 2
S2 E32 How the Metaverse Can Revolutionize Customer Experience – with Clemens Behrend
Web3 CMO Stories
Chapters
0:18
Who is Clemens Behrend?
1:23
How did you get into the field of the Web3 space?
5:42
What are the current customer support trends for Web3 companies?
8:37
How can businesses leverage customer support to maintain competitiveness other than using the omni-channel approach?
9:16
What are the unique customer support challenges that need to be solved in the Web3 space?
13:37
What are your thoughts on artificial intelligence for customer support?
14:54
Have you encountered or worked on any customer support projects in the metaverse for your clients?
18:15
What are your thoughts on community and customer success, and how do they impact a company's overall success?
20:34
What are some common mistakes to avoid when trying to improve customer experience in the Web3 space?
22:24
What upcoming developments in the customer support/customer experience field are you most excited about?
24:41
How can listeners connect with you if they want to learn more about your advice and stories?
More Info
Web3 CMO Stories
S2 E32 How the Metaverse Can Revolutionize Customer Experience – with Clemens Behrend
Mar 03, 2023 Season 2
Joeri Billast & Clemens Behrend

Send us a Text Message.

Today's guest is Clemens Behrend. He helps Web3 companies to improve their Customer Experience.

Clemens holds a BSc degree in Economics and has a rich background in building customer-facing support solutions in Web 3. He spent over five years building Bitpanda's customer support/community department from scratch and scaling it from pre-seed to unicorn.

This episode was recorded through a StreamYard call on February 28, 2023.
You find the show notes here: https://webdrie.net/how-the-metaverse-can-revolutionize-customer-experience-with-clemens-behrend

PS: Did you already hear about our my new W3X Mastermind? 

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Show Notes Chapter Markers

Send us a Text Message.

Today's guest is Clemens Behrend. He helps Web3 companies to improve their Customer Experience.

Clemens holds a BSc degree in Economics and has a rich background in building customer-facing support solutions in Web 3. He spent over five years building Bitpanda's customer support/community department from scratch and scaling it from pre-seed to unicorn.

This episode was recorded through a StreamYard call on February 28, 2023.
You find the show notes here: https://webdrie.net/how-the-metaverse-can-revolutionize-customer-experience-with-clemens-behrend

PS: Did you already hear about our my new W3X Mastermind? 

0:18
Who is Clemens Behrend?
1:23
How did you get into the field of the Web3 space?
5:42
What are the current customer support trends for Web3 companies?
8:37
How can businesses leverage customer support to maintain competitiveness other than using the omni-channel approach?
9:16
What are the unique customer support challenges that need to be solved in the Web3 space?
13:37
What are your thoughts on artificial intelligence for customer support?
14:54
Have you encountered or worked on any customer support projects in the metaverse for your clients?
18:15
What are your thoughts on community and customer success, and how do they impact a company's overall success?
20:34
What are some common mistakes to avoid when trying to improve customer experience in the Web3 space?
22:24
What upcoming developments in the customer support/customer experience field are you most excited about?
24:41
How can listeners connect with you if they want to learn more about your advice and stories?