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Web3 CMO Stories

S2 E32 How the Metaverse Can Revolutionize Customer Experience – with Clemens Behrend

March 03, 2023 Joeri Billast & Clemens Behrend Season 2
Web3 CMO Stories
S2 E32 How the Metaverse Can Revolutionize Customer Experience – with Clemens Behrend
Chapters
Chapters
0:18
Who is Clemens Behrend?
1:23
How did you get into the field of the Web3 space?
5:42
What are the current customer support trends for Web3 companies?
8:37
How can businesses leverage customer support to maintain competitiveness other than using the omni-channel approach?
9:16
What are the unique customer support challenges that need to be solved in the Web3 space?
13:37
What are your thoughts on artificial intelligence for customer support?
14:54
Have you encountered or worked on any customer support projects in the metaverse for your clients?
18:15
What are your thoughts on community and customer success, and how do they impact a company's overall success?
20:34
What are some common mistakes to avoid when trying to improve customer experience in the Web3 space?
22:24
What upcoming developments in the customer support/customer experience field are you most excited about?
24:41
How can listeners connect with you if they want to learn more about your advice and stories?
Info
Web3 CMO Stories
S2 E32 How the Metaverse Can Revolutionize Customer Experience – with Clemens Behrend
Mar 03, 2023 Season 2
Joeri Billast & Clemens Behrend

Today's guest is Clemens Behrend. He helps Web3 companies to improve their Customer Experience.

Clemens holds a BSc degree in Economics and has a rich background in building customer-facing support solutions in Web 3. He spent over five years building Bitpanda's customer support/community department from scratch and scaling it from pre-seed to unicorn.

This episode was recorded through a StreamYard call on February 28, 2023.
You find the show notes here: https://webdrie.net/how-the-metaverse-can-revolutionize-customer-experience-with-clemens-behrend

PS: Did you already hear about our my new W3X Mastermind? 

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Show Notes Chapter Markers

Today's guest is Clemens Behrend. He helps Web3 companies to improve their Customer Experience.

Clemens holds a BSc degree in Economics and has a rich background in building customer-facing support solutions in Web 3. He spent over five years building Bitpanda's customer support/community department from scratch and scaling it from pre-seed to unicorn.

This episode was recorded through a StreamYard call on February 28, 2023.
You find the show notes here: https://webdrie.net/how-the-metaverse-can-revolutionize-customer-experience-with-clemens-behrend

PS: Did you already hear about our my new W3X Mastermind? 

0:18
Who is Clemens Behrend?
1:23
How did you get into the field of the Web3 space?
5:42
What are the current customer support trends for Web3 companies?
8:37
How can businesses leverage customer support to maintain competitiveness other than using the omni-channel approach?
9:16
What are the unique customer support challenges that need to be solved in the Web3 space?
13:37
What are your thoughts on artificial intelligence for customer support?
14:54
Have you encountered or worked on any customer support projects in the metaverse for your clients?
18:15
What are your thoughts on community and customer success, and how do they impact a company's overall success?
20:34
What are some common mistakes to avoid when trying to improve customer experience in the Web3 space?
22:24
What upcoming developments in the customer support/customer experience field are you most excited about?
24:41
How can listeners connect with you if they want to learn more about your advice and stories?